Excellent guide, whose full title "And Listen so Kids Will Talk", actually says it all. Problem kids are the creation of problem parents. The solution? To focus fully on what they are expressing so as to validate, rather than to suppress, their feelings. This doesn't mean, incidentally, that you necessarily condone their difficult behaviour. Far from it. This is an excellent, very practical guide ( lots of role play exercises, cartoons etc ). Children of all ages will relate to it.
Author: A. Faber & E. Mazlish