Frequently asked questions

All the remedies prepared in the pharmacy are made by hand to your individual requirements. To enable customers and patients to receive their remedies quickly when unwell, our usual policy is for orders of 6 pharmacy dispensed remedies* or fewer to be dispatched the same working day as long as the order is received by 1pm for web/email orders and 3pm for phone orders (GMT) (Monday to Friday). 

During busy times this may not always be possible.

If you require an order of up to 10 remedies to be classed as a Priority, please ask us about our priority order surcharge (£2.50). Priority orders are next in line after all urgent orders have been processed that day and are dispatched within 1-2 working days. This service is only applicable to orders placed by phone and email.

Orders of more than 6 pharmacy dispensed remedies* are processed on invoice date order. We endeavour to prepare your orders as quickly as possible but larger remedy orders may take up to 10-14 working days to process especially during busy periods.

If your order is very large please contact us so we can advise you when to expect your order.

If there is a Bank Holiday or national and seasonal holidays in the UK, then Helios will be closed and all web /email orders will be dealt with on the next day Helios are open.

*  Pharmacy dispensed remedies are remedies that are made to order in our pharmacy. This does not include pre-made Helios boxed remedies, Helios creams in tubes, remedy kits or their refills, any shop items or books which can all be ordered in addition.