Guide to shipping options

Within the UK:

First Class

First class Royal Mail delivery for small parcels. Tracking number supplied at dispatch. No signature required. Allow up to 5 working days for delivery.

Special Delivery Service

The Royal Mail Special Delivery service gives priority to your delivery and requires a signature. This applies to orders of 6 pharmacy dispensed remedies or less placed before 1.00pm Monday to Friday. A delivery will be attempted on the working day following dispatch but this is not guaranteed to all postal areas. A signature on delivery is required. The order must weigh less than 2kg. This service costs in addition to standard P&P charges.

This service can be applied to larger orders (under 2kg) when placed by phone or email but applies from the date the order is dispatched, not the date the order is placed.

Parcel Force 24 hour Service

All orders weighing more than 1.75kg will be sent via this method. Orders are delivered the following working day after dispatch. A signature is required. This service costs £12.69.

Overseas orders:

Standard Shipping

This is Royal Mail airmail from UK and is NOT trackable. Delivery times vary depending on destination.

International Business Tracked (IBT)

For packages weighing less than 1.75kg and recommended for orders with a value of or more and certain valuable items. Provides tracking from UK to point of delivery.

Speed: 1-2 weeks (not guaranteed).

This service incurs an additional charge of £13.00.

Global Priority

Compulsory for packages weighing more than 1.75kg or with a value of more than £180. Signature required. Prices are dependent on destination country and weight of package.

Speed: Approx. 3-8 working days (not guaranteed).

The Global Priority service is not available to EU countries, Canada or Australia so 1.75kg is the maximum weight on orders possible to these countries. These can be sent via a Tracked service.

USA

Royal Mail no longer offers a Global Priority courier service to the US and have also introduced a restriction limiting the total value of goods entering the USA to £600.

Orders to the US under 1.75kg can be sent via Standard Mail (not tracked) or via the International Tracked service. Orders over 1.75kg must all be sent via the Tracked service offered at checkout. Prices are dependent on weight of package.

Northern Ireland Agent for EU orders

We are pleased to report that we now have a Helios agent in Northern Ireland successfully handling smaller orders up to 2kg in weight for our customers in certain EU countries where we have experienced significant delays at Customs since Brexit. We will use our agent when appropriate and you will not incur any additional costs for this service.

For details about our order processing times please click see How long does it take for my order to be processed? in our FAQs.